How to Cancel Call Divert on Android (Complete Guide)

How to Cancel Call Divert on Android (Complete Guide)

Call divert (also called call forwarding) is a feature that automatically redirects your incoming calls to another number. While useful, it can cause missed calls or confusion if left on unintentionally.

Types of Call Divert You Should Know.

Before disabling, it helps to understand the common types:

Always Forward → All calls go to another number

When Busy → Calls divert when you're on another call

When Unanswered → Diverts if you don’t pick up

When Unreachable → Diverts when your phone is off or has no signal

👉 To fully cancel call divert, you need to disable all of them.

Method 1: Turn Off Call Divert via Phone Settings

This is the most reliable and recommended method.

Steps:

1. Open your Phone (Dialer) app

2. Tap the menu (⋮ or three dots)

3. Select Settings

4. Go to Calling Accounts / SIM Settings / Supplementary Services

5. Choose your SIM card (SIM 1 or SIM 2)

6. Tap Call Forwarding

7. You’ll see the four options listed above

8. Open each one and tap:

👉 Turn Off / Disable / Cancel

✔ Repeat this for every option to ensure full deactivation

Method 2: Use USSD Code (Fastest Way)

If you want a quick fix, use this universal code:

##002#

📞 Dial it and press the Call button

What it does:

Instantly cancels all types of call forwarding

Works on most Nigerian networks like:

MTN

Airtel

Glo

9mobile

🔄 Method 3: Reset Forwarding Individually (Advanced Codes)

If you want to cancel specific types only:

Cancel “Always Forward”: ##21#

Cancel “When Busy”: ##67#

Cancel “When Unanswered”: ##61#

Cancel “When Unreachable”: ##62#

📌 Dial each code separately if needed.

🔍 How to Confirm Call Divert is Disabled

After turning it off, check:

✅ No forwarding icon in your status bar

✅ Your phone rings normally when called

✅ No message like “call is being forwarded”

✅ Call settings show Disabled

⚠️ Common Issues & Solutions

❌ Still Diverting Calls?

Restart your phone

Try the ##002# code again

Check both SIM cards (for dual SIM phones)

📶 Network-Level Forwarding

Sometimes call divert is set from your network provider, not your phone.

👉 In that case:

Contact your network customer care

Or visit a service center

💡 Extra Tips

Be careful when using apps that manage calls—they can activate forwarding

Always double-check after inserting a new SIM

Forwarding may activate automatically if you previously used voicemail

🧠 Quick Summary

Use Phone Settings for full control

Use ##002# for instant cancellation

Check all forwarding types to avoid hidden diversion

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